Frequently Asked Questions
I am trying to order online. Why Is there no basket?
Though it would be easier to have a basket and order online. Our company is focused on distribution through vending machines to avoid unnecessary fees (Delivery, VAT…).
Why does it say there are 20 of an item in stock but there is 5 in the machine?
This means that after our restock the remaining 20 in the machine the item will be out of stock until it’s requested/ if it’s a hot item. Our limited stock products tend to be the products over £20 but if a high majority enjoys it then we’ll keep it and make it an unlimited product.
I requested an item and I don’t see it in the machine?
If you, alone have requested an item. We are sad to say that It wouldn’t be in the machine but if you get enough of your friends or other people request it then you should see it. Depending on the time and the amount of requests from 1 week to 1 month. The higher the demand the quicker you’ll see it.
Disclaimer
Thank you for visiting Face’n’airs. Everyday we try our best to provide the best experience while acquiring the best products. However at times issues may occur, we encourage you to read the Term’s & Conditions at the bottom of the page.
Please note;
• Before ordering please research the products thoroughly. Though most of our products are toxin free people may react differently.
• Returns/ Exchanges cannot take place if the items have been opened.
• Every item has been tagged with the order date and is changed and or monitored weekly.
• If the machine isn’t dispensing or cooperating please call 020 7101 3976 as soon as possible.
• If you ordered the wrong product please call 020 7101 3976 as soon as possible.
• We do not manufacture the products sold more do we work with most of the brands!!
Products
Except for Hand-made/ customised products, we do not manufacture the products we sell. Before purchase we encourage you to do your research and use the products carefully and with accordance to the directions on packaging. The brands we provide are well know and in accordance with health and safety practice.
Do not request anything that may be harmful to user as we do not sell it. This includes;
•Razors •Rubbing alcohol •Candles •Scissors (any sharp objects) •Electrical items that use plug
Though we understand that nearly any product can be made harmful with improper use we try to refrain from providing the obvious ones.
Terms & Conditions
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